Refund policy

At Tiamara Gourmet Coffees and Teas, customer satisfaction is our top priority. Please get in touch with us with any questions or problems with your order within 72 hours of receiving your shipment. You can reach us by emailing support@siptiamara.com.

Teas and Coffees

Due to food safety measures, we do not accept tea or coffee returns once they leave our warehouse.

We offer store credit or a free replacement product for damaged or incorrect items. To be eligible for a store credit or replacement order for a damaged product or incorrect item shipped to you:

Please e-mail us photos of quality defects along with your order number within 72 hours of receiving your shipment.
The same product will be shipped to you for replacement items OR you may purchase a different product with store credit.

Merchandise/ Non-Food Item

We will be happy to replace any damaged merchandise. It must be unused and in original packaging to be eligible for a refund or replacement.

Please get in touch with us within 72 hours of receiving your shipment. You can reach us by emailing support@siptiamara.com.

There will be no replacement for items given as a courtesy gift with your purchase.

Items damaged during shipping will need to be claimed by e-mail within 72 hours. You will need to save the damaged product as well as all packaging. Once the shipping company has determined that the product was damaged during shipping, you will receive the item again at no extra cost.

Unless we've made an error with your order, we do not cover the cost of return shipping.

Let customers speak for us

from 20 reviews

Great

Kemi Azeez

02/12/2026

Crumbleberry

Really nice tea notes

5 stars!!!

Rebecca Orimoloye

05/05/2025

Masala Chai

Fast delivery and great customer support

I ordered the wrong item and contacted customer support. I immediately got a call and a resolution. My order was received very quickly after ordering and the quality was premium. I would definitely order matcha green tea again from SipTiamara.

Vickie

04/16/2025

Matcha Green

Strawberry Sweet Tea

If you’re in the mood for a fruity tea, this one’s a total winner! It strikes the perfect balance between the smoothness of tea and the bright, natural flavor of strawberry—neither one overpowers the other. I love having a cup in the afternoon after my coffee; it’s light, refreshing, and always lifts my mood.

I’ve enjoyed it both hot and iced, and honestly, you can’t go wrong with either. It’s a great alternative to coffee—or you can be like me and enjoy both! Highly recommend if you’re a tea lover who appreciates real fruit flavor without that artificial aftertaste.

Michelle

04/15/2025

Strawberry Sweet

Great taste and smell!

Recently finished a bag of the crumbleberry coffee and wow was it good! It combines the bold richness of a well-roasted coffee with a subtle, fruity burst of berry—like a warm berry crumble fresh out of the oven, but with caffeine. I look forward to my mornings because I have Crumbleberry coffee waiting for me to get my day started. If you are looking for a fruity well balanced coffee this is it!

Earthy and Delicious

Hibiscus 🌺 flower is part of my Mexican culture and this tea truly enhances that flavor and the mango as well. It tastes very earthy and I had never tried tea with a tea infuser before, it is truly a unique experience.

Brenda Grimoldi

04/08/2025

Jolly Mango Hibiscus

Aromatic and true to flavor!

I tried this ☕️ coffee recently and the aroma is exquisite 👌 but the flavor is true to its ingredients. When I first tasted it, it reminded me of a dessert wine, in this case it is a dessert coffee to every extent of the word !

Yummy To My Tatebuds!!

I have been looking for a great Expresso and OMy-Goodness the Expresso Moi is just that. I love the aroma and my tastebuds enjoy sipping the dark roasted creamy velvet texture. The expresso is so delicious I can drink it without any creamer.

Rachel Jones

04/01/2025

Espresso Moi

Jolly Mango Hibiscus tea

This tea taste so good. By far the best hibiscus tea I’ve had!

Danielle L.

03/11/2025

Delicious! Delicious! Delicious!

This tea is soooo good, I drink about 3 cups a day!!!! So flavorful! Will be trying it iced too!! Very refreshing

Monica A.

02/27/2025

I LOVE this Sumatra

I love the boldness and richness of this coffee. I took it to work to brew and share with my coworkers! Everyone loved it

Smokey Sumatra

Amazing caramel and hazelnut flavor!!

I will definitely be getting more of this delicious coffee, You can smell and taste the flavor of caramel and hazelnut which I love.

Hazelnut Caramel Shuffle!

Earl Grey

I enjoy drinking this tea hot and black with no added sugar or cream. The tea was smooth and delicious!

Mayo Michele

02/26/2025

Early Grey

Mango Hibiscus Tea!

This tea was amazing. The smell and the taste is the mango was very strong as well with a delightful taste!

Eris

Great tea!

I bought some for me and my dad both. When the tea came, the packaging was great, and my tea was secured. In the box came along with a place where I can put the herbs for my tea. It was a great tea as well!

Anonymous

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